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TERMS AND CONDITIONS

1. Minimum Order Value

First time customers of Kate Schroeder Ceramics/ NEAT! artist studio LLC have a minimum opening order value of $220. Ordering a full collection will run $221. This will provide the buyer with one of each item in the collection, including three ring dishes, one small, one medium, and one large. Payment must be made in advance. Returning customers, have a minimum order of $200. Once $3,000 of order have been placed the buyer will be automatically placed on 30 day net. A 5% late fee will be charged in the event of late payment. A new invoice will be sent with the updated amount within a 24 hours of late payment.

2. How to place order

●      Submit order in person at trade show.  

●      Call 816-213-9369, ask for Kate 

○                    Please have line sheet or the website available when calling so that you can reference items.

●      Email your order to neatartiststudio@gmail.com or kateschroederceramics@gmail.com

3. MSRP

Products purchased from Kate Schroeder Ceramics/ NEAT! artist studio LLC shall only be sold at the manufacturer’s suggested retail price (MSRP). In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 25% below MSRP. Permission for special sale events beyond the 25% discount by the Wholesale Account must be requested in writing to neatartiststudio@gmail.com or kateschroederceramics@gmail.com and will typically be granted on a semiannual basis or for order close outs.

4. Wholesale Pricing

All prices are listed in US dollars. All authorized retailers will receive 50% off the MSRP, plus the cost of shipping. Trade clients (interior designers, architects etc.) will receive 20% off the MSRP, plus the cost of shipping. Prices are subject to change without notice. We cover the cost of postal insurance for any shipments through USPS.

5. Changes to orders

Any changes or cancellation to orders must be emailed to neatartiststudio@gmail.com or kateschroederceramics@gmail.com within 48 hours from the time the order was placed.

6. Returns

Requests must be made in writing directly to neatartiststudio@gmail.com  or kateschroederceramics@gmail.com within 7 days of delivery date, quoting invoice number and reasons. No returns are acceptable without the approval of Kate Schroeder Ceramics/ NEAT! artist studio LLC . Delivery instructions for transport will be determined upon request. Please inspect all shipments immediately upon arrival. In the event that items are damaged or defective, please contact Kate Schroeder Ceramics/ NEAT! artist studio LLC at neatartiststudio@gmail.com or kateschroederceramics@gmail.com within 7 days of receipt of damaged or defective shipments. Returned damaged merchandise will be replaced with new merchandise. No merchandise will be accepted if it is held for more than 15 days after delivery.

For any goods returned as ‘unsuitable’ there is a re-stocking charge of 15% plus shipping chargeable to customer.

7. Nature of handmade products

All of my products are completely handmade. Due to the nature of my production method, each product may vary slightly. This variation is not subject for returns.

            ***Kate Schroeder Ceramics works- Each wholesale item sold is completely unique and no two are alike. All cactus and succulent pieces will vary slightly. The color and structure of each pieces will be unique. This is intentional and done to insure that the customer receives a completely one of a kind piece of art.  All propagation pieces will be different colors and different succulents. All cactus pieces will be have slightly different structure and may be different shades of green.

8. Payments

Kate Schroeder Ceramics/ NEAT! artist studio LLC accepts checks, credit cards (MasterCard, Visa, Discover, and American Express) and Paypal.

Credit card payments currently do not incur a merchant fee.

Orders will not be shipped until checks have cleared. Checks returned due to insufficient funds will be charged for reimbursement for bank fees and other incurred costs as well as a 5% late fee. No checks will be accepted for Net 30.

9. Shipping

All orders are made to order to insure that your customers receive a one of a kind piece of artwork. I will begin processing and making your order as soon as payment is received. It is probable that you will receive your order earlier than quoted, but not guaranteed. Shipping is not included in the cost of goods.  Shipping cost is 10% of the order total to accomidate shipping weight. We reserve the right to use our discretion as to the carrier to be used on any shipment. The buyers preferred carrier may be used if the buyer agrees to assume any additional transportation charges.

10. Delivery Window

Please allow at least 4-6 weeks from the submission of your order for completion of items. During trade shows, delivery estimates will be given at the time of order depending on order volume. Larger orders may require more time; please contact Kate at kateschroederceramics or neatartiststudio@gmail.com for information about availability.

11. Release of Liability

Kate Schroeder Ceramics / NEAT! artist studio LLC is not responsible for any risks or injury that may arise from negligence or carelessness on the part of the persons or entities using any products produced by Kate Schroeder Ceramics / NEAT! artist studio LLC. Including but not limited to any breakage or dangerous/ defective equipment or property owned, maintained, or controlled by them.

Kate Schroeder Ceramics/ NEAT! artist studio LLC are two completely different brands of artwork/ jewelry under one LLC, owned and operated by Kate Schroeder. Kate Schroeder Ceramics is a fine art brand that focuses on works inspired by succulents and cacti. NEAT! artist studio is a braille jewelry brand that has over 85 words to choose from. Each brand complies with the terms and conditions listed below.